1. Return and Exchange Period
- Customers are eligible for exchanges within 7 days from the date of delivery.
- Customers are eligible for returns within 14 days from the date of delivery.
- The product must be in its original condition and unused.
2. Exchange Conditions
- The product must be in good condition and include all original accessories.
- A purchase invoice or proof of order is required.
- Products damaged due to misuse are not eligible for exchange.
3. Return Conditions
- Returns are accepted in the case of a manufacturing defect.
- Customer service must be notified within the specified return period.
- The product will be inspected before approving the refund.
4. Return Process
- Customers should contact customer service to initiate the request.
- Product photos may be required to verify its condition.
- Once approved, the refund will be processed using the original payment method within the applicable processing period.
5. Shipping Costs
- The customer bears the shipping cost for exchanges not related to product defects.
- The store covers shipping costs if the product has a defect or if an error occurred on the store’s part.
6. Exceptions
- Certain products may not be eligible for return, such as opened or used items.
- The store reserves the right to reject any request that does not meet the stated conditions.